Privacy Policy

We only collect what we need to run our business and look after our customers, and we never sell your personal information.

This policy covers this online shop only. It does not cover selectofficefurniture.co.uk or Select Office Furniture's design, fit out and installation projects, which are quoted and contracted separately.

Select Office Furniture Ltd is the controller of your personal information. This means we decide how and why it is used.

• Select Office Furniture Ltd, trading as Select Office Furniture Online
• Registered office: 3 Western Way, Bury St Edmunds, IP33 3SP
• Trading address: Acorn House, 3 Western Way, Bury St Edmunds, Suffolk IP33 3SP
• Company number: 06519334
• VAT number: GB390628143
• Email: enquiries@selectofficefurnitureonline.co.uk
• Phone: 01284 767670

If you have a question about this policy or your information, email us with "Data protection" in the subject line.

When you place an order

Your name, billing address, delivery address, email address and phone number, and the details of what you ordered. If you buy for a business, we also collect your company name and, if you give it, your VAT number. If you book pre-build or installation, we may also collect details about access to your premises, such as the floor level and whether there is a goods lift.

When you pay

Card payments are handled by our payment provider, Stripe. We receive confirmation that the payment succeeded and a masked reference, such as the last four digits of your card. We never see or store your full card number, expiry date or security code.

If you pay with Apple Pay or Google Pay, Apple or Google also handle your payment information under their own privacy policies.

When you create an account

Your name, email address and password, plus your saved addresses and order history. Your password is stored in a scrambled (hashed) form that nobody at Select can read.

When you contact us

Your name, email address, phone number, company name if you give it, and what you tell us, whether you email, phone or use a form on our website. We keep a record of the conversation and anything we agree.

When you sign up to our newsletter

Your email address, and a record of when and how you agreed to receive our emails.

When you use our website

Technical information such as your IP address, browser and device type, the pages you view and when you visit. This comes from cookies and similar technologies and from server logs. If we add analytics or marketing cookies and you allow them, the tools in those categories also collect information about how you use the site. Our Cookie Policy explains this.

You can browse our website without creating an account or telling us who you are.

If we run a survey or promotion

If you take part in a survey or promotion, we will collect the information you give us and explain at the time how we will use it.

Information we do not want

Our website is for adults and businesses, and we do not knowingly collect information about children. We do not ask for special category information, such as health or ethnic origin, so please do not send it to us.

Data protection law says we must have a lawful basis for each way we use your information. These are the uses and the basis we rely on for each.

• To take, process and deliver your order, including taking payment, passing your delivery details to the manufacturer and our delivery partners, and arranging any pre-build or installation. Basis: performance of a contract with you, or steps you have asked us to take before entering one. If you order on behalf of a business, we rely on our legitimate interests in fulfilling that business's order.
• To send you emails about your order, such as order acknowledgements, dispatch and delivery updates. Basis: performance of a contract.
• To run your account, including your saved addresses and order history. Basis: performance of a contract.
• To handle cancellations, returns, refunds, complaints and warranty claims. Basis: performance of a contract, legal obligation under consumer law, and our legitimate interests in resolving disputes.
• To answer your enquiries and provide quotes. Basis: our legitimate interests in responding to people who contact us, or steps you have asked us to take before entering a contract.
• To keep accounting and tax records. Basis: legal obligation.
• To send you our newsletter and other marketing emails. Basis: your consent.
• To keep our website and customers secure and to prevent fraud. Basis: our legitimate interests in protecting our business and our customers.
• To understand how our website is used, so we can improve it. Basis: your consent, given through your cookie choices, where this uses analytics cookies. Basic server logs are kept under our legitimate interests in running a secure and reliable website.
• To meet our legal duties, such as responding to lawful requests from authorities. Basis: legal obligation.

Where we rely on legitimate interests, we have considered whether our interests are fair to you, and we will not use your information in ways you would not reasonably expect. You can object to this use at any time (see "Your rights" below).

We only send you marketing emails, such as news about new products and upcoming sales, if you have agreed to receive them, for example by signing up to our newsletter.

You can stop them at any time. Every marketing email has an unsubscribe link, or you can email enquiries@selectofficefurnitureonline.co.uk. It costs you nothing, and we will act on your request promptly.

Unsubscribing does not stop emails about your orders, such as order acknowledgements and delivery updates, because we need to send those to fulfil your order.

We do not sell your personal information, and we do not share it with other companies for their own marketing.

We only share your information where we need to, with organisations that must keep it secure and only use it for the purpose we share it for.

• Orbit Commerce, the ecommerce platform our online shop runs on. It hosts our website, stores order and account information, and sends emails such as order confirmations on our behalf. It acts as our processor, which means it may only use your information on our instructions.
• Stripe, our payment provider, which takes your payment securely and carries out fraud checks. Stripe is an independent controller of some of the payment information it handles, for example for fraud prevention and to meet its own legal duties, and has its own privacy policy.
• The manufacturer that supplies our products, and our delivery partners and installers. Your order is sent direct from the manufacturer's UK warehouse. We share your name, delivery address, phone number, email address and order details, and any access details for pre-build or installation, so they can deliver your order and, where booked, install it.
• The providers of our email and IT systems, which help us run our business.
• Our professional advisers, such as accountants, lawyers and insurers, where needed.
• Authorities, regulators and courts, where the law requires it, to prevent fraud, or to establish, exercise or defend legal claims.
• A buyer of our business, if we sell or reorganise all or part of it. The buyer would have to use your information in line with this policy.

We may share anonymous statistics that cannot identify anyone.

We aim to keep your personal information in the UK or the European Economic Area.

Some of our service providers may process information outside the UK. Where they do, we make sure the transfer is protected by law, for example because the UK has recognised the country as providing adequate protection, or because the provider has signed the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

You can ask us for details of the safeguards that apply to a particular transfer.

Cookies are small files that let a website remember things about your visit. We use the cookies that are needed to run the shop, such as those that keep your basket and checkout working. We only use optional cookies, such as analytics or marketing cookies, if you agree to them through our cookie banner.

Our Cookie Policy explains what we use and how to change your choices.

• Orders, invoices and payment records: 6 years from the end of the financial year they relate to, as required for tax and accounting.
• Returns, complaints and claims: for as long as needed to deal with them, and up to 6 years after the contract ends, in case of legal claims.
• Your account: while your account is open. If you ask us to close it, we delete or anonymise your account details, but keep order records for the period above.
• Enquiries and correspondence: for as long as needed to deal with the matter and keep a record of what we agreed.
• Newsletter: until you unsubscribe. We then keep a record that you unsubscribed, so we do not email you again.
• Website and security logs: for as long as needed for security and troubleshooting.

When we no longer need your information, we delete it or anonymise it so it can no longer identify you.

We take security seriously. Our measures include:

• encrypting your connection to our website using TLS, so information you send is protected in transit
• storing passwords in hashed form, so nobody at Select can read your password
• leaving card payments to Stripe, so we never hold your full card details
• limiting access to personal information to people who need it for their job
• requiring the companies that handle information for us to keep it secure

No system can be guaranteed completely secure. Please help by choosing a strong password, not using it on other websites, and telling us straight away if you think someone else has used your account.

Under UK data protection law you have the right to:

• be informed about how we use your information, which is what this policy is for
• access the personal information we hold about you and receive a copy
• have it corrected if it is inaccurate or incomplete
• have it erased where there is no good reason for us to keep it. This does not cover records we must keep by law, such as invoices
• restrict how we use it, for example while a concern is looked into
• object to us using it on the basis of our legitimate interests, and object to direct marketing at any time, which we will always respect
• data portability, meaning you can receive information you gave us in a structured, commonly used, machine-readable format, or ask us to send it to another organisation where this is technically possible
• withdraw your consent at any time where we rely on consent. This does not affect anything we did before you withdrew it

To use any of these rights, email enquiries@selectofficefurnitureonline.co.uk with "Data protection" in the subject line. There is no charge. We will respond within one month. If your request is complex, we may extend this by up to two further months, and we will tell you if we need to.

We may ask you to confirm your identity before we act on a request, so that we do not give your information to the wrong person. In some cases the law allows or requires us to refuse a request, for example where we must keep records. If so, we will explain why.

If you are unhappy with how we have handled your information, please tell us first by emailing enquiries@selectofficefurnitureonline.co.uk, so we can try to put it right. We will acknowledge your complaint and keep you informed while we look into it.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office

• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Helpline: 0303 123 1113
• Website: ico.org.uk/make-a-complaint

Our website may link to other websites. This policy does not apply to them, and we are not responsible for how they handle your information. Please read their own privacy policies.

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If a change significantly affects how we use your information, we will tell you, for example by email.

Our Terms and Conditions explain the rules for using our website and buying from us.

Select Office Furniture Ltd, trading as Select Office Furniture Online

• Address: Acorn House, 3 Western Way, Bury St Edmunds, Suffolk IP33 3SP
• Phone: 01284 767670
• Email: enquiries@selectofficefurnitureonline.co.uk
• Opening hours: Monday to Friday, 8:30am to 5:30pm
• Company number: 06519334
• VAT number: GB390628143
• Registered office: 3 Western Way, Bury St Edmunds, IP33 3SP

You can also reach us through our contact page.