Shipping and Delivery Policy

Your order is sent direct from the manufacturer's UK warehouse and delivered by our specialist delivery partners. We pass your delivery details to them so they can deliver your order. Our Privacy Policy explains this.

We currently deliver to addresses in the United Kingdom only.

The delivery options available depend on your address and the products in your basket. If an option is not offered at checkout for your address, it is not available for that order. If we cannot deliver to your address, we will tell you and refund you in full.

Scottish Highlands, islands, Northern Ireland and other remote areas

The delivery charges on this page are for UK mainland addresses. Delivery to the Scottish Highlands, the islands, Northern Ireland and other remote areas of the UK is priced at checkout or, where the checkout does not show a price, on request. Please contact us before you order, and we will confirm the cost and timescale.

Standard delivery

Standard delivery to UK mainland addresses is free on orders over £30. Orders under £30 have a £5 delivery charge.

Stocked items are usually delivered within 3 to 5 working days. This includes 1 to 2 working days for us to process your order.

Next working day delivery

Next working day delivery to UK mainland addresses costs £4.95 per item for seating and £12.95 per item for furniture, plus VAT. Where it is offered for your basket and address, you can choose it at checkout.

Pre-built chairs and installation

Some chairs can be delivered pre-built, ready to use straight from the box, and installation is available on selected products. Both are optional services. They are priced per item, and the charge depends on the product. Where a service is offered, the option and its charge are shown on the product page or at checkout.

Adding pre-build or installation to an order can add to the delivery time. Any extra time is shown on the product page or at checkout.

VAT

Prices on this website can be shown with or without VAT. VAT is charged at checkout at the UK rate. The checkout always shows the delivery charge, the VAT and the total you will pay before you pay.

Some products are made to order and take longer to arrive than stocked items. The product page shows the lead time for each made-to-order item, and that lead time is the delivery period we agree with you.

• Delivery timescales are counted in working days from the day your order is placed.
• A working day is Monday to Friday, excluding bank holidays.
• Orders placed at a weekend or on a bank holiday are treated as placed on the next working day.

• Furniture usually arrives flat-packed for you to assemble, unless the product page says otherwise or you have booked pre-build or installation.
• Deliveries are made to your main access point at ground level, or to the kerbside. The driver will not carry items into your building, upstairs or to a particular room unless you have booked installation.
• Please make sure your delivery address and phone number are correct, so our delivery partner can find you and contact you if needed.

Installation prices and timescales assume:

• ground floor access, or a usable goods lift for upper floors
• suitable parking and access for the installation team
• a room that is clear, safe and ready, with no other trades working in the same space

Please check that the details you give us are correct, including the floor level, the delivery location and whether there is a goods lift. If the details are wrong and this causes a delay or a return visit, additional charges may apply.

If you need to change your order, delivery date or installation date, contact us as early as you can and we will do our best to help. Changes made after a booking has been confirmed may affect lead times or charges.

You will receive an email when your order is dispatched, with tracking details where available. Do not worry if this does not arrive straight away. If anything looks wrong, email enquiries@selectofficefurnitureonline.co.uk.

We aim to deliver within the timescale shown at checkout or on the product page.

If you are a consumer, and unless we have agreed a longer period with you, such as the lead time for a made-to-order item, we will deliver within 30 days of accepting your order. If we do not, you may treat the contract as at an end and we will refund you in full.

We are not responsible for delays caused by events outside our reasonable control, but we will contact you as soon as possible to let you know and agree what happens next.

Please check your delivery when it arrives. If anything is damaged or missing, email enquiries@selectofficefurnitureonline.co.uk within 7 days of delivery, with your order number and photographs of the item and its packaging. If an item is damaged in transit, we will put it right at no cost to you.

If you are a consumer, telling us later than 7 days does not affect your legal rights. Our Returns and Refunds Policy explains your rights, and our Terms and Conditions apply to every order.

Select Office Furniture Ltd, trading as Select Office Furniture Online

• Address: Acorn House, 3 Western Way, Bury St Edmunds, Suffolk IP33 3SP
• Phone: 01284 767670
• Email: enquiries@selectofficefurnitureonline.co.uk
• Opening hours: Monday to Friday, 8:30am to 5:30pm
• Company number: 06519334
• VAT number: GB390628143
• Registered office: 3 Western Way, Bury St Edmunds, IP33 3SP

You can also reach us through our contact page.