Terms and Conditions

Please save or print a copy of these terms when you order, so you have a record of what applied to your order.

This website is run by Select Office Furniture Ltd, trading as Select Office Furniture Online.

• Registered in England and Wales, company number 06519334
• VAT number GB390628143
• Registered office: 3 Western Way, Bury St Edmunds, IP33 3SP
• Trading address: Acorn House, 3 Western Way, Bury St Edmunds, Suffolk IP33 3SP
• Phone: 01284 767670
• Email: enquiries@selectofficefurnitureonline.co.uk
• Opening hours: Monday to Friday, 8:30am to 5:30pm

"We", "us" and "our" mean Select Office Furniture Ltd. "You" means the person or business using our website or placing an order.

Our online shop runs on the Orbit Commerce platform. Our products are sent direct from the manufacturer's UK warehouse and delivered by our specialist delivery partners. Your contract is with Select Office Furniture Ltd.

These terms and our other policies cover this online shop only. They do not cover selectofficefurniture.co.uk or Select Office Furniture's design, fit out and installation projects, which are quoted and contracted separately.

We sell to consumers and to businesses, and the law gives them different rights. These terms are in three parts:

• Part A applies to everyone.
• Part B applies only if you are a consumer, meaning an individual buying wholly or mainly for personal use, outside your trade, business, craft or profession.
• Part C applies only if you are a business customer, meaning you are buying for a trade, business, craft or profession. This includes companies, partnerships, sole traders, schools, charities and public bodies.

If you tell us you are buying for a business, or you give us a business VAT number, we will treat you as a business customer. Where Part B or Part C differs from Part A, the part that applies to you takes priority.

3. Using our website

You must be 18 or over to place an order.

When you use our website you must not:

• use it for any unlawful purpose, or in breach of any law that applies to you
• give false or misleading information, or pretend to be someone else
• introduce viruses or any other harmful code
• try to gain unauthorised access to the website, or interfere with its security features
• scrape, crawl or systematically copy content or data from it
• copy, resell or exploit any part of the website without our written permission
• harass, abuse or harm anyone, or send or post anything unlawful, offensive, or that infringes someone else's rights

We may suspend or end your use of the website if you break these rules.

We work to keep the website available and accurate, but we cannot promise it will always be available or free from errors. We may change, suspend or withdraw any part of it at any time.

4. Your account

You can create an account to see your order history and save your delivery addresses.

Please keep your password safe. Choose a strong password, do not use it on other websites, and tell us straight away if you think someone else has used your account.

Please keep your account details, including your email address and delivery address, accurate and up to date so that we can fulfil your orders and contact you.

5. Our products

• Product images are for illustration. We show colours as accurately as we can, but the colour you see depends on your screen, so we cannot guarantee an exact match.
• Wood grains, fabric weaves and finishes vary naturally between batches. Slight variation is not a fault.
• We give dimensions as accurately as we can, but small manufacturing tolerances are normal. If a measurement is critical to your space, please contact us before you order.
• Where a product is made to order, the product page says so and shows the lead time.
• We may make minor changes to a product to reflect changes in law, safety requirements or the manufacturer's specification, where these do not materially affect your use of it.
• We may stop selling any product at any time.
• We may limit the quantity of a product that can be bought in one order, and we may decline or limit orders that appear to be placed for resale.

6. Prices and VAT

All prices are in pounds sterling.

Prices on this website can be shown with or without VAT. VAT is charged at checkout at the UK rate. Whichever way prices are shown, the checkout shows the VAT and the total you will pay, including VAT and delivery, before you pay.

Delivery, pre-build and installation charges are shown at checkout before you pay. Our Shipping and Delivery Policy explains how delivery works and what it costs.

Our prices can change at any time, but a change will not affect an order we have already accepted.

Despite our best efforts, a product may occasionally be shown at the wrong price or with the wrong description. If we find an error affecting your order and the correct price is higher than the price shown, we will contact you before dispatch. You can then confirm the order at the correct price or cancel it for a full refund. We will not supply you at the wrong price without telling you first.

7. Payment

Payment is taken in full when you complete checkout. Card payments are processed securely by our payment provider, Stripe, and we never see your full card details. Apple Pay and Google Pay may also be offered at checkout. The payment methods available for your order are shown at checkout.

If your payment cannot be authorised or verified, we may cancel your order and refund anything we have taken.

8. How a contract is formed

Placing an order on our website is an offer to buy. It is not yet a contract.

• When you place your order, we email you an order acknowledgement. This confirms we have received your order. It does not mean we have accepted it.
• The contract is formed when we email you to confirm that your order has been dispatched, or, if earlier, when we email to confirm that we have accepted it.
• If we cannot accept your order, we will tell you and refund in full any payment we have taken. This might be because a product is out of stock, because of an error in the price or description, because we could not verify your payment, because we cannot deliver to your address, or because the order is over a quantity limit.

9. Delivery

Our delivery options, charges, timescales and access requirements are set out in our Shipping and Delivery Policy, which forms part of these terms.

Standard deliveries are made to your main access point or kerbside, unless you have booked an installation service.

10. Cancelling and returning

Your rights to cancel an order and return goods are set out in our Returns and Refunds Policy, which forms part of these terms. The rules are different for consumers and business customers.

11. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as extreme weather, fire, flood, industrial action, failure of transport networks, failure of a supplier, or acts of government.

If such an event affects your order, we will contact you as soon as we can. If the delay is substantial, either of us may end the contract, and we will refund you for anything not supplied.

12. Intellectual property

The content of this website, including its text, images, layout, and our name and logo, belongs to us or our licensors. You may not copy or reuse it without our permission.

Manufacturer brand names and product images belong to their owners and are used to describe the products we sell.

13. Other websites and third-party tools

Our website may link to other websites, or give you access to tools provided by other companies. We do not control them and are not responsible for their content, accuracy or privacy practices. Please read their own terms and policies before you use them. Any questions about a third party's products or services should go to that third party.

14. Feedback and comments

If you send us ideas, suggestions or other feedback, we may use them freely without owing you anything. You are responsible for anything you send or post to us. It must not be unlawful, offensive or misleading, or infringe anyone else's rights, and we may remove anything that is.

15. Your personal information

We use your personal information as described in our Privacy Policy. Our Cookie Policy explains how we use cookies.

16. Complaints

If you are unhappy with anything, please email enquiries@selectofficefurnitureonline.co.uk with "Complaint" in the subject line, or call us on 01284 767670. You can also use our contact page.

If you are a consumer, you can get free, impartial advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.

17. Changes to these terms

We may update these terms, for example to reflect changes in the law or in how we operate. Updated terms for using the website apply from the date we publish them on this page.

The terms that apply to an order are the ones published here when you placed it. Later changes do not apply to orders already placed, unless the law requires them to.

18. Other important terms

• Transfer. We may transfer our rights and obligations under a contract to another organisation. We will tell you if this happens, and it will not reduce your rights. You may only transfer your rights or obligations if we agree in writing.
• Severability. If a court decides that any part of these terms is unlawful or unenforceable, the rest of the terms stay in force.
• Delay. If we delay in enforcing any of these terms, we can still enforce them later.
• Third parties. The contract is between you and us. No one else has any right to enforce its terms.

19. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts, and you keep the protection of any mandatory consumer law where you live.

20. Your legal rights

Nothing in these terms affects your legal rights as a consumer. In particular:

• Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have the remedies set out in our Returns and Refunds Policy, including a full refund if you reject faulty goods within 30 days of delivery. These rights apply to sale items too.
• Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order within 14 days of the day you receive your goods, without giving a reason, except for goods made to your specification or clearly personalised. This includes sale items. Our Returns and Refunds Policy explains how to cancel and who pays to return the goods.
• Unless we have agreed a longer period with you, such as the lead time shown for a made-to-order item, we will deliver within 30 days of accepting your order.

You can find out more about your rights from Citizens Advice.

21. Ownership and risk

The goods are your responsibility from the time they are delivered to you, or to someone you have asked us to deliver to, at the address you gave us. They become yours once we have received payment in full.

22. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. Loss or damage is foreseeable if it was obvious it would happen, or if both of us knew it might happen when the contract was made.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for:

• death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors
• fraud or fraudulent misrepresentation
• breach of your legal rights in relation to the goods, including the right to goods that are of satisfactory quality, fit for purpose and as described
• defective products under the Consumer Protection Act 1987

If you buy as a consumer but use the products for a business purpose, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

23. Ending the contract

You may end the contract before delivery if we tell you about an error in the price or description and you do not want to go ahead, if there is a risk that delivery will be significantly delayed by events outside our control, or if we have seriously broken the contract.

We may end the contract if you do not, within a reasonable time, let us deliver the goods or give access for an installation you have booked. If we do, we will refund the price you paid, less our reasonable costs caused by your failure.

24. How this part applies

This part applies if you are buying in the course of a trade, business, craft or profession. The consumer rights in Part B, including the 14-day right to cancel, do not apply to you.

You confirm that you have authority to place the order on behalf of your business.

25. Basis of contract

These terms apply instead of any other terms you try to impose or include, including anything printed on your purchase order or in your own conditions of purchase.

26. Delivery, risk and ownership

Risk in the goods passes to you on delivery. Ownership passes to you when we have received payment in full.

Delivery dates for business orders are estimates. Time of delivery is not of the essence unless we have agreed otherwise in writing.

You must inspect the goods on delivery and tell us in writing about any shortage, damage or obvious defect within 7 days of delivery. If you do not, the goods will be treated as accepted.

27. Access for delivery and installation

You must provide safe, clear and reasonable access for delivery and for any installation you have booked, and give us accurate details about the site, including the floor level and whether there is a usable goods lift. If delivery or installation cannot be completed, or has to be repeated, because the details were wrong or the site was not ready, we may charge you our reasonable costs.

28. Cancellations and returns

Business cancellations and returns are covered in Part 2 of our Returns and Refunds Policy. In summary, a full refund is available if you cancel within 24 hours of ordering and before dispatch, returns must be authorised and requested within 14 days of delivery, goods must be unused, in the same condition and in their original packaging, and made-to-order and sale items cannot be returned unless they are faulty or damaged.

29. Warranty

We warrant that on delivery the goods will match their description in all material respects and be free from material defects in materials and workmanship.

Any manufacturer's guarantee that applies to a product is in addition to this warranty. This warranty does not cover fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow assembly or care instructions, or alteration or repair without our approval.

If you make a valid claim under this warranty, we will repair or replace the goods, or refund the price, at our choice. This is our only liability for goods that do not meet this warranty.

30. Limitation of liability

This clause limits our liability to business customers. Please read it carefully.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by section 12 of the Sale of Goods Act 1979, or for anything else that cannot lawfully be limited.

Subject to that:

• we have no liability to you for loss of profit, loss of sales or business, loss of contracts, loss of anticipated savings, loss of use or corruption of data, loss of goodwill, or any indirect or consequential loss
• our total liability to you for all losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the price paid for the goods that gave rise to the claim
• we are not liable for loss arising from measurements, specifications or site information that you gave us

31. Your responsibility to us

You will compensate us for any claim made against us by a third party, and for our reasonable costs of dealing with it, where the claim arises from your breach of these terms or of the law.

32. Our right to end the contract

We may end the contract immediately by telling you in writing if you fail to pay any amount when due, if you seriously break the contract and do not put it right within 14 days of being asked, or if you become insolvent, enter administration or liquidation, or stop trading.

33. Entire agreement

These terms, together with our Shipping and Delivery Policy and Returns and Refunds Policy, are the whole agreement between us about your order. You have not relied on any statement that is not set out in them.

Select Office Furniture Ltd, trading as Select Office Furniture Online

• Address: Acorn House, 3 Western Way, Bury St Edmunds, Suffolk IP33 3SP
• Phone: 01284 767670
• Email: enquiries@selectofficefurnitureonline.co.uk
• Opening hours: Monday to Friday, 8:30am to 5:30pm
• Company number: 06519334
• VAT number: GB390628143
• Registered office: 3 Western Way, Bury St Edmunds, IP33 3SP

You can also reach us through our contact page.